One Year Warranty – It’s free to repair if there is any quality problem or damaged by normal usage. However, you will just need to pay for logistics. It’s not manufacturer’s responsibility to repair or it might not be able to repair if it’s damaged by excessive use, improper use or aging problem. 

Damaged Before Delivery – Please check carefully before you sign the package. You should refuse the package if there is any damaged. But once you signed, meaning you had accepted the condition of the package. There is no return option after you signed.

Used Product – Once the package was signed overnight, considered used product. It can’t be returned after used.

Smell - TPE got slightly smell and it will dissipate in time.

Heated & Voice Functions – These are added on function provided by the third party. It’s not a intelligent robot. The quality of these added on functions is not under our warranty. Any use by you of optional tools offered through us is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We will do our best to provide the latest technology or even robot for your choice. Please follow us for the newest development.

Seam Lines – It is impossible for a doll to be made with no seam lines because of how they are molded. Our skilled smiths carefully trim all of the seams by hand to make them as low profile and unnoticeable as possible.

Dyeing – The doll is easy dyeing product. Please avoid dark clothes or wigs with black net inside. Make sure to wear white underwear first if you have to wear dark colors. It’s hard or impossible to clean once it got dyed. Dyeing issue is not under warranty.

Indentation – TPE is very soft and stretchable material. It’s not quality issue if there is indentation due to transportation or usage.

Movements – It has limited movements due to the design of skeleton. Default doll is not for standing. Damaged by force movements or standing are not under warranty.


If you have any suggestions or question for us.Please contact us.