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Return & Refund
All sales are final. We have a firm no return policy due to the nature of the product. No refunds are given on completed products.
There is a management fee, production and materials cost if you have to cancel for any reason, at any time after you ordered, before it's made. The cost depends on the product type you ordered. We reserve the right, at our sole discretion to allow or reject the cancellation and calcalate the amount of cost. You won't receive any part of the product if the production was stopped by your cancellation.
Under the Consumer Protection (Distance Selling) Regulations 2000, the exception provision section 13) it states that:
Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts —
(c) For the supply of goods made to the consumer’s specifications or clearly personalized or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract. After production has begun no cancellations are permitted.
We will not proceed to any refund if your product is confiscated by customs. It is your responsibility to make sure that you are allowed to buy doll in your country. i.e. : in most Islamic countries and India, sex dolls are forbidden.